Cannot Login with Correct Credentials

The Problem
You cannot login to smartCARS with correct credentials, but you can login via your website.

The Resolution
Make sure that there are no redirects in place on your website that affect the frame.php file or that they are set to redirect POST data as well.

This problem can occur when a redirect, either via cPanel's redirect system, a .htaccess, or CloudFlare (or a CloudFlare-like service) is in place on your website. These redirects lose the POST data that smartCARS sends to your website; that data includes the password you specified in the client. When this happens, the smartCARS web script believes you've given no password and will not let you login.

Note: If you do not have any of the above problematic prerequisites and are still experiencing this issue, please contact our technical support department.
  • 436 Users Found This Useful
Was this answer helpful?

Related Articles

smartCARS or the smartCARS Installer Stops Working after Opening

The ProblemEither smartCARS or the smartCARS installer stops working immediately after...

Simulator Connection Error

The ProblemWhen trying to start (or restore) a flight via smartCARS, you receive an error box...

The Program Can't Start Because MSVCR100.dll is Missing From Your Computer

The ProblemWhen opening smartCARS, you receive an error box stating that it cannot start because...

Radio Volume Suddenly Low/Inaudible

The ProblemWhile the radio is playing, it suddenly becomes very quiet or inaudible.The...

smartCARS Closes after Logging In or Radio Doesn't Work

The ProblemAfter logging in, the login form disappears and smartCARS closes (the main form never...