System-Wide Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • Our server experienced an issue with DNS this morning, bringing down most services hosted with us. We were able to resolve all of the issues.

    Please contact us for more information.

  • Date - 06/20/2017 14:00 - 06/20/2017 17:12
  • Last Updated - 06/21/2017 00:13
Master Server Reboot (Resolved)
  • Priority - High
  • Affecting Other - All TFDi Design Software/Services/Servers
  • We will be rebooting the master server (Spark) to apply udpates. This will result in temporary outages for product activations, the smartCARS authorization server, smartCARS Premium, smartCARS Chat, and web hosting services. The process should be no more than 10 minutes before regular service continues.

  • Date - 05/02/2017 04:30 - 05/03/2017 04:38
  • Last Updated - 04/30/2017 17:59
System-Wide Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • Our main server, Spark, is currently having issues and long loading times. We are currently investigating the issue and working on solving it. There may be some delays or outages throughout the day while we troubleshoot the issue.

  • Date - 06/05/2016 19:57 - 06/06/2016 05:04
  • Last Updated - 06/05/2016 20:05
smartCARS Chat Outage (Resolved)
  • Priority - High
  • Affecting System - smartCARS Chat
  • As of now, there is a seemingly temporary issue affecting smartCARS Chat for some users. We've contacted our infrastructure provider.

  • Date - 05/27/2016 20:29 - 06/02/2016 01:24
  • Last Updated - 05/27/2016 20:30
Client Area/Blog Email System Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Client Area/Blog Emails
  • During this time period, the the infrastructure our client area and blog use to send email will be undergoing maintenance. This may delay or prevent some emails from getting sent from our client area/blog to clients. This could potentially be ticket reply notifications or similar. This will not affect our ability to receive mail, nor will it affect the email capabilities of clients hosting on our server.

  • Date - 05/09/2016 03:00 - 05/20/2016 18:12
  • Last Updated - 04/30/2016 08:02
Development Tracker 500 Error (Resolved)
  • Priority - Critical
  • Affecting System - Development Tracker
  • An unknown issue is causing a 500 Error on our development tracker while logged in.

    Fatal error: Uncaught exception 'InvalidArgumentException' with message 'Invalid "{"language":"","fullName":" ","countryName":null}" locale.' in /home/tfdidesi/public_html/vendor/symfony/translation/Symfony/Component/Translation/Translator.php:437 Stack trace: #0 /home/tfdidesi/public_html/vendor/symfony/translation/Symfony/Component/Translation/Translator.php(247): Symfony\Component\Translation\Translator->assertValidLocale(Object(WHMCS\User\Client)) #1 /home/tfdidesi/public_html/vendor/symfony/translation/Symfony/Component/Translation/Translator.php(210): Symfony\Component\Translation\Translator->getCatalogue(Object(WHMCS\User\Client)) #2 /home/tfdidesi/public_html/vendor/illuminate/support/Illuminate/Support/Facades/Facade.php(217): Symfony\Component\Translation\Translator->trans('custom_field.1....', Array, 'dynamicMessages', Object(WHMCS\User\Client)) #3 /home/tfdidesi/public_html/includes/classes/WHMCS/CustomField.php(0): Illuminate\Support\Facades\Facade::__callStatic('trans', Array) #4 /home/tfdidesi/public_html/i in /home/tfdidesi/public_html/includes/classes/WHMCS/Terminus.php on line 0
    Fatal error: Uncaught exception 'InvalidArgumentException' with message 'Invalid "{"language":"","fullName":" ","countryName":null}" locale.' in /home/tfdidesi/public_html/vendor/symfony/translation/Symfony/Component/Translation/Translator.php:437 Stack trace: #0 /home/tfdidesi/public_html/vendor/symfony/translation/Symfony/Component/Translation/Translator.php(247): Symfony\Component\Translation\Translator->assertValidLocale(Object(WHMCS\User\Client)) #1 /home/tfdidesi/public_html/vendor/symfony/translation/Symfony/Component/Translation/Translator.php(210): Symfony\Component\Translation\Translator->getCatalogue(Object(WHMCS\User\Client)) #2 /home/tfdidesi/public_html/vendor/illuminate/support/Illuminate/Support/Facades/Facade.php(217): Symfony\Component\Translation\Translator->trans('custom_field.1....', Array, 'dynamicMessages', Object(WHMCS\User\Client)) #3 /home/tfdidesi/public_html/includes/classes/WHMCS/CustomField.php(0): Illuminate\Support\Facades\Facade::__callStatic('trans', Array) #4 /home/tfdidesi/public_html/i in /home/tfdidesi/public_html/includes/classes/WHMCS/Terminus.php on line 0

    This appears to have been resolved with a recent software update.

  • Date - 04/12/2016 05:51 - 04/14/2016 08:03
  • Last Updated - 04/14/2016 08:04
www.tfdidesign.com Showing 400 Bad Request (Resolved)
  • Priority - High
  • Affecting System - TFDi Design Website
  • Visiting "www.tfdidesign.com" results in a 400 Bad Request error. We are investigating this with our infrastructure providers.

    This was resolved through help from one of our security providers, Sucuri.

  • Date - 02/01/2016 18:24
  • Last Updated - 02/04/2016 00:25
Bacula 4 Issues (Resolved)
  • Priority - Medium
  • Affecting System - Bacula 4 (cPanel Automatic Backup)
  • If you used the client area to authenticate into cPanel, Bacula shows this error: 'Error: "Cpanel authenticating failed: 401"'. Logging in to cPanel directly (not through the client area) can sidestep this issue. We are investigating this.

  • Date - 01/16/2016 09:06 - 01/18/2016 06:59
  • Last Updated - 01/16/2016 19:35
TFDi Website Maintenance (Resolved)
  • Priority - High
  • Affecting System - TFDi Website
  • Website Maintenance

  • Date - 01/14/2016 22:00 - 01/16/2016 08:41
  • Last Updated - 01/16/2016 04:01
smartCARS Authorization Server (Resolved)
  • Priority - Critical
  • Affecting Server - smartCARS 2 Web Server
  • Our team is investigating the issue and trying to resolve it. We apologize for the downtime.

  • Date - 12/13/2015 08:35 - 12/13/2015 08:59
  • Last Updated - 12/13/2015 08:42
Blizzard Migration (Resolved)
  • Priority - High
  • Affecting Server - Spark
  • We will be migrating Blizzard to a new node at our infrastructure provider at this time to mitigate some internal limitations the current node has imposed on us. During this time, Blizzard will be unavailable.

  • Date - 01/02/2015 02:00 - 01/12/2015 11:48
  • Last Updated - 01/02/2015 05:02
MySQL Crash (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • An issue with the server caused MySQL to be down for varying amounts of time during this time period.

  • Date - 12/24/2014 08:30 - 12/24/2014 12:30
  • Last Updated - 12/29/2014 12:01
Reboot (Resolved)
  • Priority - High
  • Affecting Server - Spark
  • The server was rebooted, causing a brief period of service interruption.

  • Date - 12/01/2014 03:00 - 12/01/2014 03:15
  • Last Updated - 12/01/2014 01:02
Bandwidth Routing Improvements (Resolved)
  • Priority - Medium
  • Affecting System - All Web-Powered Systems
  • Our server infrastructure provider will be upgrading their network components and bandwitdh routing. During this time, connections to our web services may be slow or unreliable. This is not cause for alarm and will be monitored by staff.

  • Date - 10/14/2014 02:00 - 01/01/2015 14:17
  • Last Updated - 10/08/2014 21:48
Unscheduled Server Unavailability (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • The Blizzard server became unavailable this morning. We are investigating the issue with our service provider.

  • Date - 09/06/2014 05:27 - 09/06/2014 06:53
  • Last Updated - 09/06/2014 11:56
Server Unavailability (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • The Blizzard server was down due to a problem with our infrastructure provider. Our technical support team was in touch with the provider throughout the duration of the issue and it was resolved as quickly as possible.

  • Date - 08/23/2014 04:15 - 08/23/2014 05:45
  • Last Updated - 08/23/2014 04:54
smartCARS Chat Server Reboot (Resolved)
  • Priority - Medium
  • Affecting Server - smartCARS Web Server
  • We will be restarting the smartCARS chat server to apply a minor change. No flights will be lost and service interruption will be extremely minor.

  • Date - 07/27/2014 00:00 - 08/12/2014 12:18
  • Last Updated - 07/27/2014 14:10
Temporary Server Unavailability (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • The Blizzard server had an internal error and became unavailable for approximately 10 minutes until staff were able to restart it and investigate the issue. Further research is being conducted and steps will be taken to prevent a repeat of the event.

  • Date - 07/18/2014 05:01 - 07/18/2014 05:11
  • Last Updated - 07/18/2014 04:18
MySQL Crash (Resolved)
  • Priority - Critical
  • Affecting Server - Spark
  • A software update we were forced to complete has caused issues with our MySQL server. We have fixed the issue temporarily and contacted cPanel for a permanent solution.

  • Date - 07/05/2014 11:00 - 07/05/2014 02:00
  • Last Updated - 07/05/2014 13:14
MySQL Crash (Resolved)
  • Priority - High
  • Affecting Server - smartCARS Web Server
  • There was an issue that caused our MySQL server to crash. This prevented websites which use SQL-based services from functioning. The issue was resolved by staff members and steps have been taken to fix the cause of the problem. As per our AUP, we have issued a full month of credit to affected clients.

  • Date - 06/26/2014 07:30 - 06/26/2014 13:00
  • Last Updated - 06/29/2014 16:55
Server 500 Error (Resolved)
  • Priority - High
  • Affecting Server - Spark
  • Due to a server upgrade, all websites were reporting a "Server 500" error for a brief period of time. This was not caused by any sort of security related problem, but simply a MySQL version mismatch.

  • Date - 06/18/2014 23:00 - 06/18/2014 23:26
  • Last Updated - 06/18/2014 23:26
smartCARS Chat Server Update (Resolved)
  • Priority - Medium
  • Affecting Server - smartCARS Web Server
  • We will be applying a chat server update to improve security and reliability. This update will cause the chat server to be unavailable for approximately a minute and no data will be lost.

  • Date - 06/17/2014 00:00 - 06/18/2014 23:11
  • Last Updated - 06/15/2014 14:04
smartCARS Chat Server Software Update (Resolved)
  • Priority - Medium
  • Affecting Other - smartCARS Chat Server
  • We will be appying a software update to the 1.41 and later smartCARS chat server to align it with the 1.42 release. This update will only take a few minutes and will not cause pilots to lose any flight data.

  • Date - 06/08/2014 00:00 - 06/15/2014 14:02
  • Last Updated - 06/06/2014 06:58
Blizzard Server Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Spark
  • We will be restarting the Blizzard web server for standard upgrades. This process will be preceeded by an on-demand backup as a standard precaution. The upgrades will be complete within a few minutes, but please allow up to a 15 minute window. Thank you for the cooperation.

  • Date - 04/24/2014 22:00 - 04/24/2014 21:04
  • Last Updated - 04/24/2014 21:03
Unscheduled Manual Server Reboot (Resolved)
  • Priority - High
  • Affecting Other - All Web Servers
  • We apologize for the minor inconvenience, but we had to restart both the TFDi Design master web server and Blizzard server to apply necessary software updates. These updates mitigate the Heartbleed Bug on our servers. This bug was recently discovered and affects almost all websites. We have patched it, protecting our users. We appreciate your understanding!

    More information about the Heartbleed Bug is available here: http://heartbleed.com/

    You can verify a website's vulnverability to the Heartbleed Bug the link below: http://filippo.io/Heartbleed/.

  • Date - 04/09/2014 21:36 - 04/09/2014 21:44
  • Last Updated - 04/23/2014 17:23
smartCARS Chat Server Software Update (Resolved)
  • Priority - Medium
  • Affecting System - smartCARS Chat Server
  • We will be restarting the smartCARS chat server to apply a software update at 2:00PM EST on Sunday, January 19, 2014. This restart will NOT affect flights in progress, it will only cause a brief disconnect from the smartCARS chat server. Once the server has finished restarting, users may simply reconnect by clicking "Retry" on the chat page in the smartCARS client.

  • Date - 01/18/2014 02:00 - 03/04/2014 23:17
  • Last Updated - 04/23/2014 17:19

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 Server Load Uptime
Spark